The purpose of this whitepaper is to show you what the ABC of ICT™ is, and to show the negative impact it is having on ITSM improvement programs and on the performance of organizations. This whitepaper will explain why we are consistently and persistently failing to recognize and address these ABC ... (read more)

 

This document contains a number of example exercises that you can perform using the ABC of ICT card set. ABC of ICT stands for the Attitude, Behaviour and Culture within ICT organizations. In the past 10 years or so many IT organizations have adopted 'best practice' frameworks such as ITIL to bring ... (read more)

 

ABC of ICT™ is an approach launched in 2007 aimed at recognizing and solving the Attitude, Behavioural and Cultural resistance to adoption of ITSM Best Practice. This briefing mainly explains what ABC is and why it is important by relevant supporting materials, training, exams, accreditation and cer ... (read more)