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 An Introductory Overview of ITIL V3 | ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world. This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives,
content and coverage of ITIL. Whilst this guide provides an overview, full details can be found in the actual ITIL p | ublications themselves.
This guide describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement.
An overview of the qualifications scheme is also included. |
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| | Application Services Library - A Management Guide | ASL, the Application Services Library, is a framework for application management within an organization.
The importance of adopting a professional and mature approach to the implementation of application management is widely recognized in the marketplace. This is also the reason for the publication of this Management Guide.
ASL is the only public domain application management standard in the world. The
framework has been available for several years, and descr | | ibes all of the relevant processes that play a role in application management and maintenance. |
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| | ISO/IEC 20000 Una Introducción (spanish version) | Includes the Full text of the ISO / IEC 20000 Standard!
ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee and this title complements the EXIN and TüV SüD syllabus.
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It sho | uld bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.
The title is designed to;
• promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organizations;
• to support ISO 20000 training and certification;
• produce a detailed guide to the core content of ISO 20000, for practitioners.
It is the defining literature for the ISO / IEC 20000 Exam and provides a systematic approach to IT Service Management Quality, which supports increased efficiencies in the workplace!
‘ISO 20000: An Introduction’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues. |
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| | | The unclear relationship between change-, release- and project management | Do you have a clear picture of the interfaces and relationships between change, release and project management? Even after analyzing what ITIL and PRINCE2 - market-leader frameworks in the
process domain - suggest? In this article, Christian Cantù and Maxime Sottini draw a picture of the potential relationships between these processes, and give practical guidance on how to implement them. | |
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